Questions, answered properly.

What exactly do I get?

An interactive resume website at your own domain, built around your resume. It presents your work the way you would want it introduced, holds a clean downloadable copy of your resume, and works properly on a phone as well as a desktop. You also get the domain itself, registered and pointed for you, with the first year included.

How long does it take?

Version 1 of your site goes live within 72 hours on weekdays. From there we revise until you are happy with it, which usually takes a day or two more depending on how quickly you send feedback.

What do you need from me?

Your resume or CV, and about three minutes on the order form. Anything else is optional: photos of your work, a portfolio, writing samples, links, a photo of you, or notes about how you want to come across. If you send a short video of yourself we will build it into the page, which is the one thing a resume can never do. The more you send, the less guessing we do.

How do I pay?

By card, right on the order page. Once your files are uploaded the form gives way to a secure card form from Stripe, the payment company behind millions of online stores. Your card details go straight to Stripe and never touch our servers.

Your first payment covers the build and your first hosting term. After that, only hosting renews, on the same card at the end of each term, until you cancel. You get a receipt by email every time. If you were given a promo code, put it in the box on the order form and the amount you are asked for is already the discounted one.

What happens when I get the job?

Congratulations, and that is exactly why the terms are short. A job hunt ends, so your hosting should be able to end with it. Cancel at resumeinsite.com/manage and the site stays up to the end of the term you already paid for, then comes down. No cancellation fee, no notice period, and no conversation where somebody tries to talk you out of it. We hand the domain over to you on the way out.

A lot of people keep it running instead. Once you are not job hunting it stops being a job hunt page and becomes your page, which is useful for the next time, and for anyone who searches your name in between.

Does hosting renew automatically?

Yes. At the end of each term it renews on the same card at the same price, so your site never goes offline in the middle of a search. It is shown to you before you pay, we email you 15 days before each renewal, and every renewal comes with a receipt by email. Renewals are not refundable, so cancel before one if you are done with the site.

How do I cancel, or change my card?

Go to resumeinsite.com/manage and enter the email you ordered with. You get a sign-in link by email, and from there cancelling is one button. You can update your card and download past receipts in the same place. If you would rather not deal with it, email hello@resumeinsite.com and we will cancel it for you.

Can I get a refund?

In the first 24 hours after you pay, yes: all of it, no questions asked, no deduction, as long as your site is not live yet. Two things close that window. One is the 24 hours running out. The other is your site going live, which ends it early if we get there first, because at that point the thing you paid for has been built and handed over. We email you the day it goes live and that email says so. After that the build fee is not refundable, but revisions carry on until you are happy with it. Hosting is not refunded once a term has started, and that includes renewals. We email you 15 days before each renewal, so there is time to cancel first. Cancel and your site stays up to the end of the term you already paid for, and you are never charged again.

Which term should I pick?

Three months if you are already interviewing and expect this to be over quickly. Six months if you are not sure. Twelve months if you want to keep the site after you land, since it works out cheapest per month.

Who owns my domain?

We register and hold it while you are subscribed, so you never have to deal with a registrar or remember a renewal date. We say that plainly rather than burying it, because it is your name on that domain and you should know who is holding it. If you cancel, we transfer it to you and you take over the renewal from there.

Can I use a domain I already own?

Yes. Say so in the notes on the order form and we will point your existing domain at the site instead of registering a new one. You keep it exactly as it is, in your own registrar account.

Is this just a template with my name on it?

No, and that is the entire point of the service. An engineer, a new graduate, and an artist need different things in front of a recruiter, so they do not get the same layout with the words swapped. The site is built around what you actually have to show.

What if I do not like the design?

Tell us and we change it. Revisions are part of the build fee, not an extra, and we would rather go back and forth a few times than put something live that you are not proud to send.

Do you write the content for me?

We edit and shape what you send so it reads well on a screen, which is a different job from reading well on paper. We will not invent experience you do not have or inflate what you did. If something is unclear we ask you rather than guess.

Do I need to know anything technical?

No. There is no dashboard to learn, no builder to fight with, and nothing to install. When something needs changing you email us and we change it, which is the main reason people stay subscribed.

Will my site appear on your website as an example?

No. We do not publish client sites, name clients, or use anyone's job hunt as marketing, and we will not ask you for permission to do so. The examples on this site are demonstration sites built for people who do not exist.

Plenty of people are job hunting while still employed, and a public showcase is an easy way for a current employer to find out. Your site is yours to share with whoever you choose.

Do you reward referrals?

Yes, both ways, and both in hosting. Using someone's referral code adds a month of hosting to whatever term you buy, free, on top of the launch offer you already get. For the person whose code it is, every three people they send who get a site built earns them a free hosting term on their own site. Codes are for people who have a site with us: get one here, it takes about twenty seconds.

The free month does not change the price on the order form. It is added to your hosting after you pay, so it does not interact with a promo code at all and you keep whichever discount is better. A referral counts once that person's site is live, not when they order, since an order can still be refunded up to that point. Referring yourself does not count. If you recommend us to someone, say that you get something for it: it is the honest thing to do and it is what the FTC expects.

What happens to the files I upload?

They are used to build your site and nothing else. They are never sold, shared, or published anywhere you did not ask for, and anything you do not want on the public site simply does not go on it.